Service & Repairs Sales Administrator
Location: Ferndown
Type: 12-Month Fixed-Term Contract
Hours: Full-time, Monday-Friday
Salary: £28,000 - £30,000 per annum
We're recruiting for a proactive and organised Service & Repairs Sales Administrator to join a busy and supportive team in Ferndown. This is an excellent opportunity for someone with strong administrative and communication skills who enjoys variety and thrives in a fast-paced environment.
About the Role
You'll play a key role in supporting the service and repairs department by managing customer communication, processing quotations, and coordinating with engineers and other departments. This position is ideal for someone who enjoys working across multiple tasks and takes pride in delivering excellent service.
Responsibilities:
Answer incoming customer calls and respond to enquiries
Prepare and follow up on service, repair, and supply-only quotations
Maintain accurate records and correspondence on the internal system
Provide technical and administrative support to engineers
Collaborate with internal teams to ensure smooth job handovers
Raise purchase orders and manage part/stocks ordering
Track deliveries and update job status accordingly
Deliver excellent customer service at all times
Maintain awareness of job costs and pricing margins
Requirements:
Strong IT skills, including Microsoft Office
Excellent communication and interpersonal skills
High attention to detail and accuracy
Ability to multitask and work well under pressure
Good problem-solving skills
Strong organisational and time management skills
Desirable:
Experience within a service or repair-based admin role
Familiarity with quotations, purchasing, or stock control
Understanding of technical terminology or coordination with engineers
INDCP