Service Delivery / Helpdesk Manager Brentwood, Essex | £40,000 – £45,000 + Benefits We are recruiting on behalf of a leading facilities and building services company who are seeking an experienced Service Delivery Manager to join their team in Brentwood. This is an excellent opportunity for a proactive and organised professional to take ownership of service performance, client satisfaction, and operational excellence within a fast-paced and growing environment. The Role As the Service Delivery Manager, you’ll oversee the daily performance of the Helpdesk and Compliance teams, ensuring that service operations run smoothly and clients receive an efficient, compliant, and high-quality experience. You’ll work closely with Account Managers, the Engineering Manager, and senior leadership to ensure communication and coordination between teams are seamless. This role offers the opportunity to lead from the front — driving improvement in processes, compliance, and customer experience. Key Responsibilities: * Lead, mentor, and manage the Facilities Helpdesk and Compliance Coordinators. * Oversee service delivery for reactive, remedial, and planned maintenance works to ensure completion within SLAs. * Ensure consistent communication between engineers, planners, and clients. * Manage compliance tracking, reporting, and statutory documentation. * ...