Join to apply for the Relationship Banker, Wakefield, MA role at Santander Bank, N.A.
Overview
As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending and investment products while delivering exceptional customer service.
Responsibilities
* Actively promote and cross-sell banking products and services to existing and prospective customers to achieve or exceed sales targets.
* Develop and maintain strong client relationships to understand financial needs and provide tailored solutions.
* Proactively prospect for new clients through networking, referrals, lead calling, portfolio management and community engagement.
* Meet the financial needs of the customer across transactional, servicing and product-related requests.
* Deliver an elevated customer experience with personalized, seamless, and attentive service.
* Foster customer loyalty by addressing concerns and providing timely resolutions.
* Engage customers through digital platforms to enhance interactions and educate them on self-service options.
* Communicate clearly with customers in person, over the phone, or through digital channels.
* Ensure compliance with regulatory requirements and internal policies related to risk and fraud defense.
* Collaborate with team members and partners to achieve branch goals and drive overall performance.
* Responsibilities may extend to supporting nearby branch locations based on business necessity.
Qualifications
* High school diploma, GED or equivalent; Bachelor’s degree in related field preferred.
* 3+ years of experience selling products and/or services in an incentive-based environment — Required. (OR)
* 12+ months of experience in Retail Banking sales, financial services sales or consultative relationship sales in a related industry, with proven success in establishing new customers, deepening relationships and delivering results — Required. (OR)
* 12+ months of demonstrated Santander experience related to the essential functions and responsibilities of the Relationship Banker role, with endorsement of performance by District Executive, District Operations Manager and Region President — Required. (AND)
* 12+ months of customer service experience within a high-volume, fast-paced and changing environment — Required.
* Established relationship-building skills with a focus on customer experience and loyalty.
* Excellent customer service skills and a passion for helping others.
* Proven track record in sales and cross-selling products and services.
* Ability to work collaboratively in a team-oriented environment.
* Excellent communication, consultative and influence skills both verbal and written.
* Ability to display a credible, trustworthy, and professional image at all times.
* Proficient in using digital tools and technology to enhance customer engagement.
* Ability to follow directions, policies, and procedures.
* Ability to identify and escalate concerns of risk to appropriate channels.
* Ability to work in a fast-paced environment and manage multiple priorities.
* Computer proficiency and basic math skills.
* Ability to work branch hours, including weekends and evenings.
Certifications
* No Certifications listed for this job.
It Would Be Nice For You To Have
* Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
* Experience in Microsoft Office products.
What Else You Need To Know
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
* Base Pay Range: Minimum $38,250.00 USD; Maximum $59,000.00 USD.
Link To Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.
Location
Primary Location: Wakefield, MA, Wakefield-Main Street - Branch MA
Other Locations: Massachusetts-Wakefield
Organization
Santander Bank N.A.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
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