2nd Line Support Analyst | Poole | Competitive DOE
As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. As a 2nd Line Support Analyst, you’ll benefit from:
Competitive Salary: depending on experience, plus team bonuses.
Flexible Work Hours: Compensation for work outside standard business hours with time-off-in-lieu or overtime pay. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with additional holiday for long service.
Pension Scheme: Established company pension scheme.
Health & Wellness Program: As a 2nd Line Support Analyst, your responsibilities will include:
Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks.
Upgrade and configure hardware, software, and related services.
As a 2nd Line Support Analyst, your skills and experience will include:
Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask.
Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office 365, and Defender for Endpoint.
Server Roles: Experience with Active Directory, Group Policy, DNS, and DHCP.
Networking: Knowledge of LAN-based networking, cloud-managed switches like Unifi or Meraki, wireless, VPNs, and routing.
Certifications: Completed or working towards Microsoft 365 accreditation.