Better places, thriving communities.
Retail Security Officer – M&S
Location: M&S, 9-10 Grove Court, Beaconsfield, Buckinghamshire, England, HP9 1QW
Salary: £13.58 per hour
Guaranteed 40+ hours per week
Candidate must have 5 years trackable working history in UK.
Overview
At M&S, security is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As a M&S Security Officer, you will be part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK's most trusted retail brands.
Responsibilities
* Creating a visible, welcoming and reassuring presence within store
* Supporting customers and colleagues professionally and confidently
* Responding appropriately to incidents, theft and security concerns
* Helping de‑escalate challenging situations calmly and respectfully
* Working collaboratively with store teams as part of the wider M&S environment
* Delivering high standards of professionalism, communication and customer service at all times
Qualifications
* Strong communication and people skills
* Professionalism and emotional intelligence
* Confidence and sound judgement
* A calm and positive approach under pressure
* A genuine desire to help customers and colleagues
* Pride in delivering high standards every day
Benefits
* Competitive pay, with guaranteed 40+ hours per week
* 20% colleague discount, plus complimentary beverages and snacks during your shift
* Full training and ongoing development, including company‑funded SIA licence renewal
* Access to industry‑leading customer service and retail security programmes
* Career progression opportunities across Mitie and the wider retail security operation
* Employee recognition and reward schemes that celebrate great performance
* A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
* The opportunity to work as part of one of the UK's most recognisable retail brands
Additional Information
More than a security role. It is about helping customers feel safe, supported and welcomed while protecting colleagues, stores and the wider M&S environment.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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