What you’ll be doing:
* Leading a team overnight to deliver all replenishment activities across the store whilst getting stuck in yourself to prioritise deliveries, organise the warehouse and replenish shelves.
* Often, you get to run a full store operation on your own overnight being responsible for the full shift and the safety and wellbeing of colleagues in store
* Making sure that standards are brilliant come morning so we’re ready to serve our customers
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of your base salary (Our nightshifts typically run from 22:00 until 08:00).
What makes a great nightshift manager:
* Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns and understands the importance of providing a safe and healthy environment for their team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilience to deal with both the mental and physical demands of working nights.
* Provides brilliant customer service and coaches a team to do the same.
* Has previous experience delivering and monitoring KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
* Puts inclusivity at the heart of everything they do.
Essential Criteria:
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
* Desirable -Has worked night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
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