About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is looking to recruit a Hotel Manager to join the team.
The role of Hotel Manager:
Working closely with and reporting to the Regional Vice President and General Manager, the Hotel Manager is responsible for strategically managing all aspects of our hotel operations. Key to the role is providing effective leadership to the entire hotel team; directly responsible for key management and indirectly for other employees.
Current Leadership Requirements:
General:
1. Versatile and agile leadership required for a property which runs in a world-class gateway city.
2. Visionary yet relentless attention to detail.
3. Exceptional at balancing operational needs with leading key Four Seasons initiatives.
4. Inspiring leader able to manage the Hotel Operations seamlessly with a hands-on approach and service-quality obsession.
5. Managing and overseeing all activities related to operations, including guest and employee satisfaction, company and service culture, financial performance, sales, and revenue growth and optimization.
6. Assume authority of General Manager in her absence.
7. Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
8. Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
9. Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
10. Directly supervise at operational Division and Department Heads.
11. Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
12. Manage operational impact of refurbishment works.
People
13. Establish a strong sense of common purpose with a diverse team of approximately40 nationalities.
14. Delivers strong people development and understands the pace of an intense academy hotel which has YTD with a high number of Management transfers and an ongoing strong focus on internal development leading to internal promotions.
15. Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement.
16. Charismatic & inspiring leadership, strong communication skills, and advanced ability to convince, persuade & influence.
17. Ability to continue to attract and nurture talent & support in their development and growth.
18. Nurturing, mentoring leader who can drive positive outcomes and command respect.
19. A well-stabilized character with strong presence and gravitas to lead a young team in a competitive market environment.
20. Track record of building, maintaining, and leveraging positive relationships, experienced in working collaboratively to achieve mutual goals.
Product
21. Lead the senior and mid-management teams in the drive service excellence and improvements in LQA/Medallia and Forbes - according to LQA, London as a destination, is the most competitive in the world for Product, and we are in the top quartile.
22. Gather and use Guest feedback to manage the quality of the Guest Experience with a strong focus on cultural awareness.
23. Support the GM in driving product innovation and a variety of Capital Projects.
24. Exposure to and appreciation of best-in-class product offerings, able to innovate and creatively enhance hotel product.
25. Be a product champion and inspire the operations team towards excellence while being hands-on.
26. Ensure proper execution of Capital Plan.
27. Maintain Forbes 5-star rating for the hotel and regain Forbes 5-star rating for the Spa.
28. Active ambassador of Four Seasons for Good activities.
Profit
29. Identify and keep abreast of rapid changes in business volumes and instigate required operational changes to labour and expenses in a timely fashion, whilst maintaining both the guest and employee experience.
30. Pro-actively suggests and implements revenue-enhancing initiatives, coupled with excellent labour and expense management practices, resulting in profit growth to the business.
31. Strong financial acumen, with an entrepreneurial vision and a 'think like an owner' approach in impacting revenue streams across the hotel.
32. Active participation in forecast meetings and partnering with other divisions to strive for accuracy.
33. Able to link day-to-day activities to longer-term business plans, goals, and objectives.
34. Proven ability to manage costs without compromising the guest experience and deliver to the bottom line.
35. A decision-maker who can manage amid uncertainty and set clear and strategic direction.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
36. Competitive remuneration package plus bonus scheme.
37. Excellent Training and Career Development opportunities.
38. Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
39. Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
40. Holiday entitlement increases with years of service up to 33 days off.
41. Free Life Insurance while on duty.
42. Opportunities to build a successful career with global potential.
43. Season Ticket Loan & cycle to work scheme.
44. Free dry cleaning.
45. Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
46. Access to Wagestream – a salary advance benefit.
47. Employee Recognition Programmes.
48. & many, many more surprises to discover!
We look forward to receiving your application!