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To deliver a high-quality training programme and complete assessments, reviews, and completions in a timely manner as set by management, achieving or exceeding the required quality standards. To support all elements of the learner journey, providing participants with constructive, professional, and relevant feedback for them to gain the Diploma and full L3 Apprenticeship standard of Senior Healthcare Support Worker. Ensuring learners are supported and prepared for gateway and End Point Assessment within the required timelines.
Core Tasks and Responsibilities:
1. Arrange visits/contact with learners and line managers to induct, observe, and progress learners in the workplace.
2. Assess the work of learners in/at the virtual classroom/ workplace within set timeframes and to achieve targets set by management, following guidelines laid down by the awarding body and the customer.
3. Provide constructive, professional, and relevant feedback to learners regarding their qualification.
4. Observe learners in/at the workplace against criteria laid down by the awarding body and give feedback as appropriate.
5. Ensure own assessments are accurate and achieve verification.
6. Carry out reviews with learners and line managers, submitting paperwork within agreed timescales.
7. Monitor learners' progress in line with their target achievement dates and liaise with the Programme Manager for qualification/standards achievement.
8. Identify situations requiring periods of absence from the programme and complete/submit accurate paperwork as required.
9. Maintain accurate learner records, including paper/electronic portfolios.
10. Complete visits to other sites and locations when required or as directed by management.
11. Maintain positive relations with learners, line managers, and all other stakeholders.
12. Help participants develop positive attitudes towards learning and studying.
13. Attend standardization and team meetings as required.
14. Undertake any other duties as may be required from time to time.
Key Relationships
1. Maintain effective working relationships with each learner/line manager within your caseload.
2. Communicate effectively with your line manager, highlighting any issues prior to becoming critical.
3. Maintain professional working relationships with all Pearson TQ customers, promoting a positive image of Pearson TQ.
4. Proven IAG, coaching, and mentoring skills.
5. Experience of the Ofsted inspection framework.
6. Work under own supervision.
7. Sector-specific qualification – minimum L3 NVQ/Diploma in Healthcare with clinical experience.
8. Good written skills that capture detailed feedback and target setting of objectives.
9. TAQA/A1/D32/33, V1/D34.
10. Teaching qualification.
11. Knowledge of Apprenticeship standards.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills, and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy, and Direct to Consumer. Learn more at
We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow, and thrive.
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