3 months contract with a local authority
Job Purpose
* To act as the first point of contact for individuals seeking housing advice, providing an initial triage service to assess needs and offer appropriate support. This includes booking housing assessments, signposting to relevant services, and processing applications for the housing register in line with statutory guidance and internal policies.
Key Duties/Accountabilities
* Provide frontline support to customers contacting the service via telephone, email, or in person
* Carry out initial assessments to understand the customer’s housing situation, needs, and eligibility
* Book housing assessments for customers and direct them to relevant support services where appropriate
* Collect, check and input relevant documents and information to support housing register applications
* Award housing points in accordance with the council’s housing allocation policy
* Maintain accurate and up-to-date records on internal systems
Essential Experience Required
* Experience working in a housing service, homelessness prevention, or similar customer-facing support environment
* Strong understanding of housing options and basic knowledge of relevant legislation (e.g. Housing Act 1996).
Essential Qualification Required
* Relevant housing or customer service qualification (desirable but not essential)
Additional Information
* Working hours: 37 hours per week
* Location: Wallfields, Hertford, Hertfordshire, SG13 8EQ, United Kingdom
* This is a hybrid role. The successful candidate will need to be able to attend the office at Wallfields, Pegs Lane, SG13 8EQ at least twice per week.
* DBS is required for the role.
* The role closes on 8th August 2025, apply ASAP.
Requirements
Requirements
* Relevant experience in housing service or similar customer-facing support environment
* Strong understanding of housing options and relevant legislation
* Ability to work 37 hours per week
* Ability to attend the office at least twice per week
* DBS clearance