Clinical Assistant Administrator Hours – Monday to Sunday, 3x12 hour shifts on a rota. The role is based at Slough CDC, part of a new clinical support centre.
Main duties of the job
* Welcoming patients in a professional, courteous manner and coordinating their arrival through to departure.
* Escorting patients to and from the clinical area as required, explaining the procedure in full and managing any questions or concerns professionally.
* Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire (where applicable).
* Assessing and monitoring the patient’s condition after the procedure, ensuring that any changes are reported to the relevant staff immediately.
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
* Accurately entering all relevant patient data into the patient management system.
* Managing administrative tasks within the unit, including:
o Dealing with telephone, direct and face‑to‑face enquiries.
o Booking clinically validated appointments on the internal system.
o Ensuring all payments are invoiced promptly and accurately.
About us
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. We support more than 5 million people a year, delivering a range of high‑quality tests, scans, assessments and procedures in partnership with NHS trusts. Our values of Trust, Passion, Care and Fresh Thinking guide everything we do. We aim to provide high‑quality services within local communities to over 7 million patients by 2030 and maintain a 97 % patient satisfaction rate.
Job responsibilities
Hours‑ 3x12 hour shifts on a rota Monday to Sunday.
What you are responsible for:
* Welcoming patients in a professional, courteous manner and coordinating their arrival through to departure.
* Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring that any questions or concerns are managed professionally.
* Completing the patient’s pre‑scan data protection/consent form and health and safety questionnaire (where applicable).
* Assessing and monitoring the patient’s condition after the procedure, ensuring that any changes are reported to the relevant staff immediately.
* Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout.
* Accurately entering all relevant patient data into the patient management system.
* Managing administrative tasks within the unit that include:
o Dealing with telephone, direct and face‑to‑face enquiries.
o Booking clinically validated appointments on the internal system.
o Ensuring all payments are invoiced promptly and accurately.
We are looking for someone who has:
* An empathetic and caring approach.
* A passion for delivering the highest level of customer service.
* A good understanding of health and safety and infection control.
* The ability to work independently and as part of a multi‑skilled team.
* Flexibility in working patterns to fulfil site requirements.
* Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner.
* Strong administration skills with an ability to pick up new systems quickly.
* The passion to attend courses to enhance their knowledge and skills for the role required.
You should apply if you have the below experience:
* Experience in a similar healthcare role, delivering hands‑on patient care, or a passion to learn and work in a busy healthcare environment following working in a customer‑focused environment.
* Proficient administration skills, such as experience using Microsoft Office packages.
* Working in a fast‑paced environment.
Person Specification
Qualifications
* Please see Job Advert.
* Please see Job Advert.
Experience
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Additional Criteria
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* Please see Job Advert.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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