The Patient Onboarding Manager will oversee the onboarding process for patients, ensuring a seamless and efficient experience within the healthcare department. This role is based in Cambridge and is essential in supporting the life science industry. Client Details We are seeking a Patient Onboarding Manager to take ownership of our UK patient pathway. This is a pivotal role for someone who is empathetic, highly organised, and passionate about improving patient experiences during one of the most challenging times in their lives. You will be the first point of contact for patients and their families, guiding them through the onboarding process and ensuring a seamless journey from initial enquiry to treatment. This is a unique opportunity to shape and implement processes, build relationships, and help lay the foundation for future growth. You'll work closely with senior stakeholders and have scope to develop the role and team as the business expands. Description · Act as the first point of contact for patients and their families, providing timely, compassionate, and professional responses. · Manage the UK patient pathway end-to-end, ensuring a smooth and supportive experience. · Coordinate and support initial patient consultation meetings. · Build rapport and maintain ongoing positive relationships with patients and their families. · Liaise with medical clinics and pathology partners on beh...