Job Description
Permanent Full-time
Location: Remote, UK
Reports to: Awarding Manager
Salary: £27,000 - £33,000 (based on experience and qualifications)
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Whats the secret to our success? Simply put, we do things differently here
Our success comes from doing things differently. As we expand our portfolio of qualifications, we are seeking a skilled and experienced Coordinator to support the Assessment Delivery team within TQUK.
About the role
The Assessment Delivery Coordinator will play a key role in supporting the functions within the Awarding Team. The postholder will ensure compliance with regulatory requirements, consistency across assessment series, and effective standard-setting processes. They will coordinate the activities of Examiners/Moderators and work collaboratively with internal departments and stakeholders to uphold the validity and comparability of assessments.
Key Responsibilities
* Deliver outstanding customer service to TQUKs customers
* Co-ordinate CE examiner and examiner awarding and marking for external assessment windowed assessments
* Co-ordinate CE examiner and examiner moderations of NEAs (Non-Examined Assessments)
* Co-ordinate any EARs (Enquiries About Results)
* Co-ordinate the submission of any malpractice/maladministration reports
* Develop and maintain public facing key dates schedules
* Co-ordinate awarding meetings
* Keep accurate and up to date records in line with GDPR and internal processes
* Provide up-to-date information, advice and guidance on TQUKs Assessment Delivery activities
* Ensure that all appropriate systems and procedures meet TQUKs requirements
* Act as a liaison between Operations, EQA and Awarding teams
* Contribute to an environment of continuous improvement including identification of streamlining processes
* Monitor assessment performance using qualitative and quantitative data, recommending improvements to support validity and reliability
* Respond to enquiries in line with SLAs and seek input from other teams when required.
Key Requirements
Essential
* Have excellent verbal and written communication skills.
* Exceptional attention to detail and ability to interpret complex data
* Be highly organised and able to prioritise your workload.
* Experience of working in a regulated environment with a constant eye to maintaining and improving regulatory compliance.
* Understanding of the assessment and awarding cycle including creating public facing key dates schedules
* Be comfortable working to deadlines and set standards and operating procedures.
* Ideally have an understanding of Ofqual General Conditions of Recognition and how these impact TQUK
* Efficient and effective data and file management; inputting, filing, and monitoring of data
* Proficient in Microsoft Office and open to using e-technologies for collaboration.
* A passion for continuous improvement and learning to support the streamlining of processes and systems
Desirable
* Knowledge of working within an Awarding Organisation
* Experience with digital assessment platforms.
* Familiarity with TQUKs product suite and awarding body operations.
* Experience in managing or leading examiner and moderation teams
Key Benefits
* Training, Qualifications & Apprenticeships. Its what we do
* Company sick pay upon completion of probation.
* 25 days annual leave plus 8 days Bank Holiday (33 in total).
* Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
* An extra day off to celebrate your birthday.
* Annual Loyalty Bonus.
* Annual salary review.
* Bupa healthcare benefits.
* Employee Assistance Programme (EAP)
* NEST pension.
* Cycle-to-work scheme.
* A positive and supportive working environment.
* Comprehensive onboarding.
* A workplace that supports a healthy work/life balance.
* We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.