Main Tasks Offer exceptional guest care at all times Provide support to and supervise the team for an effective and efficient shift Manage and control security of the hotel
Responsibilities
* ensuring the safety of our guests and employees at all times Maintain excellence knowledge of all emergency procedures Collaborate with colleagues in all departments to elevate the overall guest experience and ensure consistency Implement SOPs to ensure consistent and high-quality service delivery, while conducting regular training sessions to familiarise team members with the hotel's service standards Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters Work closely with the Accounts team, ensuring audits and financial reporting are correct Close and consolidate daily business by executing internal audits, reporting on sales leads, scores and revenue taken Prepare hotel for the next day, such as M&E and ambient breakfast set up, with particular attention to cleanliness and presentation Utilise all relevant systems correctly to complete tasks in a timely manner Adhere to Company policies, procedures and relevant legislation at all times including, but not limited to, Data Protection and Health and Safety regulations Complete any other reasonable request made by a member of the management team
* Genuine passion for delivering memorable moments to guests and leading the team on shift Excellent leadership skills with a friendly, hands‑on approach and lead‑by‑example work style Confident working within brand guidelines to deliver consistent results Willing to find creative solutions, and offer advice and recommendations Continually strive to attain new skills, ensuring best practice and service delivery Positive approach to handling multiple challenging priorities and assignments Demonstrating the Company vision, mission and values when interacting with colleagues and guests Achieving agreed KPIs Customer satisfaction scores e.g.
Training & Development
Booking.com Regular review meetings with line manager Ongoing Learning GROWonline BELONG induction and development courses Academy Technical skills training Mental Health First Aider training Fire Marshal training Manual Handling Trainer 'Come Join Us' Guest Care training Opportunity to apply for internal development programmes, such as: 'Insights' Development programme, The People Programme, Level 3 Apprenticeships in Team Leading NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change.
You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Benefits
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
* Thank You Week: from ice cream trucks to yoga classes and lots in between
* Ongoing job-related training programmes with clear paths for progression We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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