Job Overview
As a Team Leader, you'll be giving day‑to‑day support to your team, to make sure they're consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front‑of‑house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive “can‑do” attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember. We'll give you an induction that fits the job and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You don’t need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
The National Trust is renowned for its food and hospitality. We run 185 cafés all over England, Wales and Northern Ireland, and we'd love you to join us. We're looking for a Food and Beverage Team Leader to join us.
Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.
Core Qualifications
* focused on giving great service to everyone you meet
* a team player, but also happy to work on your own initiative
* well‑organised and adaptable
* ability to lead, support and develop a team
* confident dealing with a variety of situations including complaints
* willing to learn new skills
Working Hours & Salary
Hours: This role is based on annualised hours; the amount of hours you work each month may vary, but your salary will be paid in 12 equal instalments over the year. You'll work 1 170 hours per year, averaging 22.5 hours per week. Your working pattern will be flexible and negotiable, but it does include weekends. You won’t work evenings and you’ll be working less hours during the winter. Salary: £13.25 per hour. Duration: Permanent.
Benefits
We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work‑life balance. Please read our package below to see what benefits we offer you.
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work (discounts such as gym memberships, shopping discount codes, cinema discounts)
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
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