Job description
We’re looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.
£ an hour on a zero hours contract
Want to feel in control of your career? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers’ welfare.
What you’ll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
1. Working proactively with other members of the team to handle the service caseload and administrative responsibilities
2. Building supportive, trusting relationships with customers
3. Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
4. Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
5. Proactively manage risk and safety both in and outside of their physical living environment
6. Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
7. Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
8. Report any observations relating to customers welfare
9. Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
10. Enable customers to make full use of community facilities by providing support as directed
11. Carry out support duties to enable customers to integrate into the community including accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
12. Empower customers to ensure they receive the service and benefits they are entitled to
13. Engage in learning and development activity to increase knowledge and skills
14. Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
15. Adhering to all other Look Ahead’s policies and procedures
16. Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
17. Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
18. If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
19. Carry out security duties to ensure the safety of the customers and premises
20. Monitor the CCTV throughout the shift
21. Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers’ needs are fully and effectively met.
About you:
22. Is customer–focused – wants to provide a great service to our customers whilst respecting professional boundaries
23. Approachable
24. Can work well on own and also works well as part of a group or team
25. Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
26. Has a practical and logical mind and is naturally well organised
27. Flexible to ensure a job is done well and supports the customers needs
28. Open to feedback and personal development
29. Thrives on change and enjoys dynamic diverse environments
30. Is respectful, articulate and sensitive in style of communication
31. Is motivated towards providing an excellent service and has a can do attitude
32. Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
33. Ability to cope positively with challenging and diverse behaviours
What you’ll bring:
34. Previous experience gained from providing great care or support of a vulnerable person/s or work in similar organisations would be an advantage but is not necessary
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
35. We focus on Excellence and innovation.
36. We are Caring and Compassionate.
37. We are Inclusive and Trusted.
38. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.