Go back Cambridge University Hospital NHS Foundation Trust
Lead for Operational Site Team
The closing date is 04 May 2026
This is an excellent opportunity for a highly motivated person to join a clinical and non-clinical team as one of the leads to operationally coordinate the safe and effective running of the Trust on a day to day basis.
You will be responsible for maximising patient flow encompassing all non-elective and elective pathways throughout the Trust supporting patient safety and reaching the achievement of all national and local targets; such as (but not exclusive to) the 4 and 12 hour standard; ambulance off load within 15 minutes; and integrated professional standards whilst ensuring the implementation of the Trust escalation plans as and when required.
You will use your authority and judgement to solve immediate problems and plan for future demand such as the weekends to ensure the Trust has enough capacity.
You must be an excellent communicator with proven management skills and the ability to lead change. You will have a good understanding of numerous IT systems and utilise the data generated through the Epic dashboards in the co-ordination centre to identify rising tides early and mitigate alongside safe and advanced decision making.
This varied role offers an exciting challenge. You need to be a qualified nurse and live on the NMC register, have relevant operational experience in an acute trust, the ability to challenge and hold to account a variety of colleagues across multiple professional groups and have a strong understanding of governance and patient flow issues.
Main duties of the job
* Responsibility for immediate patient flow and hospital coordination issues, ensuring early escalation to divisions to seek senior support with a focus on delivery of safe, timely patient flow.
* Provide analysed data to support the Divisions to understand their capacity requirements and signpost areas for opportunity and immediate action.
* Initial operational lead for hospital emergency & resilience responses.
* Visible senior presence and leadership within the hospital site management team, appraising the Associate Director of Patient Flow and Deputy Chief Operating Officer as required.
* Manage the hospital operational and patient flow team.
* Lead/support the operational bed meetings, linking with Divisions.
* Interface with external partners in relation to daily patient flow issues, including attending the daily system escalation calls.
* Co‑ordinate and facilitate the timely repatriation of patients.
* To engage directly in and develop practice within the operational matron team, leading and facilitating the development of operational practices, training and change management.
* To maintain professional competence and undertake additional operational duties as required by the Trust, working flexibly across the site management team.
* Use data to inform decisions regarding flow options throughout the trust on a daily basis with a focus on bespoke dashboard and Epic IT systems.
About us
Cambridge University Hospitals NHS Foundation Trust is one of the largest teaching Trusts in the country. It comprises Addenbrooke's Hospital and the Rosie Hospital. We provide accessible high‑quality healthcare for the local people of Cambridge and regional and national specialist services. It's a great place to nurse, work and live.
You will work on a vibrant hospital campus with a friendly community feel; we have excellent facilities to practise your skills and abilities to support your career pathway and development. Our values of Together – Safe, Kind, Excellent support the delivery of outstanding care. We have a fully electronic patient record system that is improving health‑care quality; this is transforming services, improving patient safety and clinical outcomes.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
* Current and relevant registration on the NMC register.
* Evidence of continuous professional development.
* Willing to undertake training in relation to the post.
* Relevant post‑graduate qualification in leadership, management or operations management.
* On the pathway for an MSc/MBA or relevant other continued education/development.
Experience
* Substantial relevant experience in acute hospital patient flow and/or site management.
* Experience of working in a senior/deputy manager post.
* Proven record of successfully implementing change.
* Demonstrable experience of management handling and interpretation of data and information.
* Proven experience of leading and delivering patient safety.
* Experience of leadership and managing staff.
* Service Improvement and project management.
* Experience of leading and directing senior clinical and non‑clinical teams in achieving key performance indicators.
* Community services experience / network.
* Budgetary management.
Knowledge
* Expert knowledge of patient flow issues across health and social care systems.
* Understanding of current issues in healthcare.
* Knowledge of key performance indicators including national access targets.
* Understanding of clinical governance and quality management.
Skills
* Ability to challenge staff at all levels.
* Excellent presentation skills.
* Ability to use IT systems such as Microsoft Word, Excel and PowerPoint.
* Ability to inspire confidence at all levels of the organisation.
* Ability to develop and implement change initiatives in a complex environment.
* Ability to organise and prioritise own and others workload.
* Manage own time to incorporate planning, allocation and evaluation of work effectively within a prioritisation system.
* Financial/budgetary skills.
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cambridge University Hospital NHS Foundation Trust
Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have applied for a Graduate visa or you have successfully completed your course and applied for a Graduate visa before the anticipated start date of your employment.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
This vacancy will close at midnight on 4 May 2026.
Interviews are due to be held on 15 May 2026.
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