Customer Service Representative
Location: Northampton, NN3
Salary: £13.50 per hour
Start Date: ASAP
Working hours: Full time (Apply online only)
NOTE: This is a temp 3-month contract
The Role:
To exceed Customer's expectations.
Through providing exceptional customer services when receiving and processing of customer orders, dealing with any queries, orders and shipments.
Key Responsibilities:
Liaising with production to ensure order fulfilment
Liaising with Customers
Answers customer support messages via telephone or email promptly to enhance the customer service experience
Patiently listens attentively to customer and connects them with the appropriate department to address their needs
Maintain accurate records of customer complaints on the relevant software system
Ensure that the customer account information is processed accurately and efficiently.
The data collected will be used to provide reports to measure customer satisfaction
Data confidentiality is critical to our business, the role holder should maintain strict standards to protect confidential information
Works with management to maintain best practices for efficient communication with customers
Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
Communicate with team lead to give feedback to help improve customer service culture, response time and tools
Other duties within the candidate's capabilities and the needs of the department
Requirements:
Excellent communication skills being confident, clear and professional
Previous experience in a similar role with excellent customer services skills.
IT Literate with skills in Word and Excel and Outlook
Attention to detail and accurate working
Be able to manage and organise time with multiple changing priorities
A second language would be advantageous but not essential
Perks & Details:
Half day Friday
Growing company
Opportunity to learn new skills
How to Apply:
If you're ready to join a growing company and make a real impact apply now with your CV or contact us on (phone number removed)
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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