Go back East Suffolk and North Essex NHS Foundation Trust
Cancer Pathway Delivery Support Officer - Ipswich
The closing date is 27 August 2025
We are looking for a resilient, enthusiastic, motivated and proactively driven individual to join our Women & Children's Division as Cancer Pathway Delivery Officer.
You will be part of a busy team and must have excellent communication and interpersonal skills including the ability to exercise diplomacy and a good telephone manner. Proven team working and organisational skills are essential.
This is full time, fixed term/secondment post until 31/03/2026
We might close the advert earlier if sufficient amount of applications received.
Main duties of the job
You will be 'the key link' between these two teams, ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.
You will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively escalating as necessary to the appropriate Manager/Clinical lead and closing the loop on next steps.
You will work unsupervised for the majority of the time but will be supported, as necessary, by Women's Services and Cancer Performance Teams. The post holder should have the ability to work in a team and independently.
About us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Experience
* Good working knowledge of 18 week and cancer pathways
* Ability to use and produce reports from National Cancer Registration Systems (Somerset or Infoflex)
* Experience of dealing with complex and/or sensitive information and unpredictable situations.
* Ability to use Microsoft Office, in particular Excel and Access
* Knowledge of CareFlow or Lorenzo PAS
* Knowledge of Evolve or Big Hand admin systems
* Previous experience of working in a healthcare setting
Qualifications
* 4 GCSE passes to include Maths and English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
East Suffolk and North Essex NHS Foundation Trust
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