A leading software development company in Newcastle upon Tyne is seeking an Incident Manager to minimize service impacts and coordinate stakeholder communications. This role demands strong ITIL knowledge and collaboration with teams across Product Operations and DevOps. Key responsibilities include managing high-pressure incidents, delivering excellent service, and driving service improvements. Ideal candidates are proficient in English with solid organizational and problem-solving skills. The position offers a full-time employment opportunity at a mid-senior level. #J-18808-Ljbffr