Customer Accounts Officer Location: Coton Road, CV11 5AA Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £17.47 per hour Job Ref: (phone number removed) Job Responsibilities Maximize the Council’s rental income by identifying rent debt early and taking prompt actions to assist customers in meeting their tenancy obligations. Commit to the Council’s Vision and work within its core values. Understand and apply the concept of “Making Every Contact Count” (MECC). Foster a supportive and consultative environment within the Housing Team. Utilize technology to enhance communication and service delivery. Adhere to relevant legislation and Council policies, such as Equal Opportunities, Health and Safety, and Customer Care. Collaborate with staff within the Housing and Community Safety directorate and the wider Council to achieve service excellence. Engage in personal development relevant to the role's duties and responsibilities. Manage a caseload of rent accounts to recover and prevent arrears. Provide an accurate and responsive rent account enquiry service. Make decisions on cases requiring escalation to Court and coordinate legal proceedings related to rent arrears. Represent the Council at Court Possession Hearings and Eviction Appeals. Attend Rent Arrears Evictions. Offer lo...