Job Summary
The Patient Care Assistant will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy.
Shifts
* Monday-Friday: 4:30pm‑10pm
* Sunday: 7:30am‑6pm
Job Description
What you will do
* Greet patients, collect necessary copay/deductible/co‑insurance and explain the consent form to be completed.
* Assist patients with iPad check‑in process, ability to troubleshoot and provide feedback.
* Ability to recognize and utilize when language services are needed.
* Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
* Work in collaboration with technologists/radiologists to ensure proper patient flow.
* Process outgoing and incoming US and inter‑office mail and UPS deliveries.
* Prepare set up for next day’s appointment schedule and communicate any potential issues.
* Provide and respect confidentiality of all customer groups.
* Verify and enter necessary information into our systems.
* Respond appropriately to scheduling emergency patient situations.
* Support Customer Care with machine utilization by filling the template (utilizing waitlist and hold list).
* Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
* Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
* Remain current on any changes in policies or procedures that modify daily work functions.
* Assist in patient interview process.
* Assist in preparing patient scan room.
* Maintain co‑pay/petty cash accuracy and make daily bank deposits.
* Perform other related duties as required.
Required Qualifications
* High School Diploma required.
* Medical office or healthcare administration courses preferred.
* Must be CPR certified.
Additional Job Description
Pay range for this position is $17‑29/hr + benefits. Individual pay is based on skills, experience, and other relevant factors.
It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted.
Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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