Overview:
Our client, a leading property management firm, is seeking a skilled and experienced Credit Controller to join their Glasgow team. The successful candidate will play a key role in managing the collection of occupier charges, ensuring timely payments, and supporting overall financial performance. This role offers an opportunity to work with a respected organisation, contributing to the financial success of their clients through expert credit management.
Key Responsibilities:
Efficiently manage credit control to support the timely collection of occupier charges on behalf of clients.
Oversee the collection of outstanding monies, including rent and service charges, in alignment with both client and company targets.
Collaborate with the surveying team to implement the clients arrears strategy, ensuring service delivery expectations are met and addressing any necessary legal enforcement actions.
Engage with occupiers, both verbally and in writing, to resolve disputes and manage challenging situations, while maintaining strong relationships.
Monitor and report on arrears and payment plans in line with internal policies and client requirements, ensuring the appropriate enforcement of CRAR or litigation actions.
Prepare and present detailed reports, such as Aged Debts and Collection Performance, for clients and the Property Management team, adhering to all relevant requirements.
Accurately identify occupier income and unallocated cash items, maintaining precise records in the Property Management Systems.
Ensure compliance with statutory and internal regulations, including company policies, RICS standards, and any relevant legal timelines.
Skills and Competencies:
Proficient in IT systems relevant to the role.
Solid understanding of the RICS code of practice for service charges.
Adequate knowledge of health and safety legislation and statutory requirements for commercial buildings.
Basic understanding of marketing principles.
Strong communication skills for effective interaction with internal and external stakeholders.
Excellent written skills for client reporting.
High attention to detail in system and data management.
Experience:
Previous experience in credit control within commercial property management is essential.
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