Job Description
Role: Customer Service Team Lead
Location: Berkshire (hybrid)
Salary: Up to £60,000
Pod Talent is excited to be collaborating with a fantastic global beverages manufacturing business, who are looking for a Customer Services Team Lead to join their team in Berkshire on a hybrid basis. This is a great opportunity for an FMCG people leader to grow and develop their career, progression is highly valued within this business!
Day to day responsibilities:
* Managing a team of 6 customer service specialists, supporting with their onboarding, skills development, performance reviews
* Liaising with B2B customers and acting as a key point of contact for any escalations
* Updating weekly reports for key KPIs, including order success ratio, complaints, and service levels
* Develop customer service procedures, suggesting implementations and process improvements
In order to be successful:
* 3+ years in a customer service team lead role, within a B2B FMCG environment
* Experience working with retailers, wholesalers, convenience
* Strong communication and problem solving skills
* An ambitious, positive can-do attitude!
* Able to visit 3PL warehouses on a twice- monthly basis
Due to the nature of the role, candidates must have full unrestricted right to work in the UK.
We receive a high volume of applicants. If you do not hear back within 2 weeks, please assume you have not been selected.