As a Reception and Membership Assistant, you will play a vital role in front of house as the first point of contact for Base71 Youth Zone members and visitors.
You will oversee the busy reception area, ensuring young people enter sessions smoothly and their attendance and payments are accurately recorded.
You will be responsible for processing new members, directing phone calls and enquiries, maintaining the membership database, and carrying out regular communications. You will work with our Business Support Officer to create and implement reception processes and protocols ahead of opening.
You will support the growth of Youth Zone Membership and assist new members with sign-up processes.
Take ownership of the reception area and collaborate with staff and service leads to ensure efficient customer service.
Ensure all administration and paperwork are up to date and completed by the end of each session.
Handle telephone enquiries, take and relay messages, and screen and direct calls.
Support the smooth running of Youth Zone sessions as required.
Why Join Us?
Be part of a ground-breaking organisation redefining youth work in South Yorkshire. We offer:
* A chance to shape the creative programme of a new Youth Zone
* A supportive, energetic team culture focused on inclusion and creativity
* Excellent training and development opportunities, including safeguarding and leadership
* Opportunities to empower young people and celebrate their talents daily
This role follows a rotating schedule covering weekdays and weekends, with 5 working days and 2 days off each week. Shifts include weekday evenings and weekend daytime or evenings.
Please note, in line with our Safeguarding Policy, applicants must be aged 21 or over, as you will work across all sessions.
#J-18808-Ljbffr