Salary: £26,773.50 per annum, monthly pay
Location: Kingston upon Thames, KT2 6LZ
Working Hours: 37.5 hours per week between Monday to Friday, 09:00 to 17:30
Contract Duration: Permanent, full-time
Are you looking to begin a new career? Do you have a passion for Customer Service? Are you eager to learn and willing to train? Are you fluent in Finnish and English? We have an exciting role here at Foundever working on behalf of a leading machine company
This role would suit anyone who is tech savvy and has strong experience within customer service. We are interested in hearing from anyone with retail, hospitality and other customer facing roles.
Overview
As a Finnish-speaking Customer Service Advisor, you will be pivotal in delivering an awesome product and service experience for our customers using our online suite of products for our customers and the business.
You will be responsible for delivering a high level of customer service to new and existing customers, assisting them with any queries and issues related to their printers. We require someone who is a problem solver, quick thinking and can thrive in a busy role. This is a great opportunity to join a fantastic team who will support you in developing your skills.
For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.
Why work at Foundever?
At Foundever, you will find our contact centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time, so why not spend it realising your potential? We focus on you, and with your drive, look to create your best moments.
Our office is based in the heart of Kingston town which offers a bustling market town, on the banks of the River Thames, plenty of shops and options for lunch in restaurants or cafes. We are a multilingual hub who specialise in languages. Each person in our organization brings a unique set of skills, backgrounds and cultures. Our success lies in our diversity, and our differences are our strength.
If you would like to have the opportunity to work with our varied and well-known brands, be a part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life balance and competitive salary, we want to hear from YOU
Primary Responsibilities
* Answer inbound calls, emails and Chats. Taking responsibility for calls and seeing them through to completion in a professional manner.
* Ensure that all enquiries are recognised, recorded, confirmed and solved effectively.
* Take ownership for providing an excellent customer journey, ensuring all cases are fully resolved and in line with our quality processes and procedures.
* Supply high-quality service in accordance with given processes and procedures.
* Attend weekly one on one meeting with line manager in order to receive feedback about all individual performances.
* Consistently utilise knowledge base tools according to contact centre and client procedures.
* Ensure that adherence to required shift schedules is observed at all times.
* Attend all required all campaign training and complete all the required modules (new program and updates).
What We're Looking For
* A willingness to learn new skills
* Strong customer service skills from a previous role including face to face
* Be resilient when dealing with more challenging customers
* Talking is your thing, enjoy building rapport with people
* A willingness to work with customers and address their needs
Apply Now We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need use to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.