Hilton Care provides supported living to adults with a learning disability, including people with moderate, severe, and profound learning disabilities. This includes individuals with associated physical disabilities, sensory impairments, and/or mental health needs. We are passionate about helping people to live full, independent, and active lives in their community.
Senior Support Advisors need to set the standard regarding the delivery of personal care and be willing and able to support our service users in all aspects of their daily lives so that they can choose what they want to do, when they want to do it, and who they want to do it with. Every day varies depending on the activities our service users wish to engage in – from managing their home, shopping, to leisure and social activities.
MAIN PURPOSE
To take a lead role in championing our customer service standards, deputise for Service Managers, and mentor Team Leaders and Support Workers to ensure all service users receive individualised, high-quality support.
AREAS OF RESPONSIBILITY
* To promote and communicate effectively with all our service users and their families, exceeding their expectations.
* To ensure all staff communicate politely and helpfully at all times to add value to the customer experience, providing the best possible service each time.
* To take a lead role in providing high-quality services that meet the needs and wants of all our service users and their families, ensuring the continued successful development of our services, higher staff satisfaction, improved morale, and better teamwork.
* To identify shortfalls and take corrective actions to develop and maintain the required standards, working hands-on where necessary.
* To ensure that good practices are successfully transferred across services, including effective team working and the development of Care & Support Plans.
* To work closely with Service Managers and utilize additional supernumerary days/hours effectively.
* To facilitate and contribute to successful service transitions.
* To work in a variety of locations as required.
* To act as a role model to drive up service standards.
* Any other duties that are commensurate with the role.
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