Job Title: Customer Experience Advisor
Hours: 37.5 per week
Salary: £26,900 per annum, rising to £28,000 after probationary period
Location: Bradford Head Office
Contract Type: 12 Month Fixed Term Contract
We’re growing our Customer Experience Hub and are looking for Customer Experience Advisors who are passionate about putting customers first. In this role, you’ll support both prospective and existing customers, working closely with colleagues to achieve first-time, one-touch resolutions wherever possible.
The Role:
As a Customer Experience Advisor, you’ll handle a wide range of enquiries, including:
1. Logging and coordinating repair requests
2. Processing rent and service charge payments
3. Responding to queries about renting, home ownership and care services
4. Creating and updating customer applications
5. Handling general enquiries with clarity and care
What We Offer:
6. Structured training and ongoing support
7. Time to build confidence in our systems and processes
8. Hybrid working once training, probation and role competency are complete
9. A supportive, purpose-driven workplace
About You:
We welcome applicants from housing, care, customer service or other transferable backgrounds. You’ll bring:
10. Empathy, patience and resilience
11. Strong communication and attention to detail
12. Confidence, professionalism and a collaborative mindset
13. Motivation and a genuine desire to make a difference
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
14. Gym, fitness and wellbeing discounts
15. Mental health support
16. Flexible working options
17. Access to online GP appointments
Finance
18. Pension plan – contribute between 4% and 8% and we’ll match it or better
19. Quick and easy pension transfer service
20. Savings and financial advice, loans, free life assurance
21. Discounts on shopping, holidays, phones, technology and more
Career
22. Ongoing personal and professional development programme
23. Leadership Pathways online learning resources
24. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.