Team Lead / Team Manager - SW Qualification Bachelor's degree in Medicine, Dentistry, Pharmacy, Life Science Responsibility Business / Customer : Thorough understanding of domain/ process/sub process/functions eg, SOP/SWI, QC checklists. Interact with clients/customers as required to maintain produtivity and quality as per agreed SLA/KPIs. Resolve customer queries and requests,. Provide clarifications & updates on project & processes to the stakeholders. Keeps the stakeholders informed on meeting process deliverables. Collates data for reporting. Project / Process Thorough understanding of domain/ process/sub process/functions eg, SOP/SWI, QC checklists. Acts as an SME for the team to Identify & resolve issues and document all process changes. Monitor & review quality of documents prepared by juniors. Independently manage more comprehensive documents eg CSRs, DSURs, PBRERs etc. Handle first level escalations from client. Perform quality checks/audits and Root cause analysis on errors to ensure error free documents. Provides analytical reports. Contribute to process improvement initiatives. Identify and report process changes. Adhere to the mandatory industry regulation and compliance requirements for the given process. Review and audit adherence of the team. Knowledge Management Provide domain based guidance to the team at various stages documents processing. Perform knowledge sharing. Support in updation of Process documentation /user manuals as appropriate for the process. People/Team Management Adhere to org hygiene and compliance needs in terms of. a Personal Utilization & Time sheet submission. b Personal and new hire Assimilation. c Attendance. d Team Initiatives. Provides appropriate floor support as an SME and feedback to team. Has functional responsibility of the process in the absence of TL. Manage break schedule/transport logistics for the team in the absence of the supervisor. Good To Have Skills Clinical operations Medical Writing Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Oct 16 2023 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. 00056019124