Customer Support / Scientific Account Coordinator – Pathology Services
Location: London (Fully On-Site)
Full-Time | 40 hours per week (Mon–Fri + occasional Saturdays)
£30,000
We're working with a leading pathology company looking to bring in a confident and organised individual to support their client services team. This is a great opportunity for someone with a lab background who enjoys combining technical knowledge with customer-facing work.
The Role
You'll act as a key point of contact for clients, handling queries and supporting day-to-day service delivery. This includes responding to emails and calls, coordinating requests, and working closely with internal teams to make sure everything runs smoothly.
It's a fast-paced role where communication and attention to detail are key.
What You'll Be Doing
Managing client queries via phone and email in a professional and timely manner
Supporting with test requests, results queries, and general service-related issues
Liaising with internal departments to resolve queries and ensure smooth operations
Monitoring and following up on outstanding requests
Delivering a high level of customer service at all times
Essential Requirements
Previous experience working in a laboratory environment as a Medical Laboratory Assistant (MLA) (minimum requirement)
Strong customer service background
Excellent communication skills (both written and verbal)
Confident using email and handling phone-based queries
Good command of the English language
Willing to work fully on-site
Flexible to work occasional Saturdays (approx. 1 per month, with time off in lieu, plus additional cover when needed)
Essential:
Background in science
A degree in Biomedical Science or a related field
What We're Looking For
Someone approachable, reliable, and organised
A team player who can also work independently
Comfortable working in a busy, service-driven environment
Able to manage multiple tasks and prioritise effectively
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