The Role:
• To provide remote fault diagnosis and resolution of software and network errors
• To remotely assist customers with the installation of complex custom software
• To schedule and complete data migrations and software upgrades
• To log cases in the database and update customers appropriately
• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA
• To improve technical knowledge and keep up to date with new product launches
• To monitor trends in software and networking faults in order to aid early detection and prevention Candidate's Profile
• Fluency in German (written and spoken) is essential
• Previous experience in technical support in Networking, Hardware and Software
• Previous experience in Windows OS, MS Access and SQL databases
• Problem-solving and excellent communication skills
• IT literate
Salary
Up to £40,000 p.a. basic + Benefits