Job Description
Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.
* Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway.
* Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
* Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.
Can you move people? Apply now.
We are currently recruiting for Railway Enforcement Officer opportunities for the following Depots:
* Ashford (Kent)
* Chatham
* Dartford
* Dover
* Hastings
* Orpington
* Snodland (Driving licence required)
* Sittingbourne
* Tonbridge
2025 marks the 200th anniversary of the first passenger rail journey, celebrating our proud history and bright future.
What you'll do
Travelling on trains and patrolling stations, you'll help deal with anti-social behaviour, crime, and fare evasion. Sometimes it means physically stepping in to deescalate situations. Other times, it involves seizing evidence and reporting minor crimes.
You'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and support vulnerable passengers.
Your training
* When you join, you'll be enrolled in our Passenger Services Apprenticeship Programme.
* You'll complete a mix of classroom and on-the-job learning, covering skills from functional to conflict management.
Physical intervention may be necessary to resolve conflicts, but our training ensures you can do this confidently and safely.
Your shifts
* You will work a varied shift pattern, including weekends, bank holidays, and nights.
* Shifts may start as early as 6 am or finish at 2 am.
* Rosters typically include one week of early shifts followed by three weeks of late shifts.
The experience you'll need
No railway experience required. We're seeking individuals from all backgrounds.
All You Need Is
* Excellent verbal and written communication skills
* Experience working directly with customers, especially handling conflicts or anti-social behaviour
* Good decision-making and composure under pressure
* Resilience, assertiveness, and professionalism in confrontational situations
* Initiative and teamwork skills
* Ability to evaluate information and make appropriate decisions
To be considered, you must also:
* Live within a 45-minute travel distance to the depot
* Have been a UK resident for at least three years
* Complete an NPPV Level 2 Vetting by the British Transport Police
Declare any criminal history on your application, including arrests, charges, cautions, or convictions.
We support the Armed Forces Covenant and Disability Confident Scheme. If applying under these schemes and meeting minimum criteria, you'll be offered an interview. Find out more here.
What you'll get in return
Rewards include:
* A final salary pension
* 28 days annual leave (including bank holidays)
* Free rail travel across our networks
Feel secure and fulfilled in your career. See our full benefits range here.
About Southeastern
We're one of Britain's busiest train operators, serving London, Kent, and East Sussex. We operate over 1,700 trains daily, carrying more than 400,000 passengers across 180 stations.
Working on our railway is about more than transportation—it's about the moments that make a difference to our passengers' journeys and making our railway a great place to work. We're proud to be named a Great Place to Work (2023 National Rail Awards) and endorsed as a WORK180 Employer for Women.
Our ways of working emphasize positive, tiny daily moments that contribute to a better environment for everyone involved.
Our Safeguarding Team is committed to keeping everyone safe by enhancing safeguarding measures and knowledge.
Other information
* This vacancy may close early if we receive many applications, so apply promptly.
* Employment offers depend on references, right to work, criminal checks, and medical assessments. No work visa sponsorship is available.
* If unsuccessful, please wait six months before reapplying for similar roles.
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