Job Purpose
Act in the day to day running of the shift and showing strong leadership skills, be self-motivated and flexible within the working environment, ensuring procedures are adhered to within the department at all times. Supervise the Processing Team and take the responsibility of production/processing targets and leading the team to deliver key objectives and optimum performance.
Deliver high quality service to achieve maximum customer satisfaction while working within tight deadlines.
Main responsibilities
1. Manage and lead the team.
2. Ensure shift production operates to its optimum efficiency.
3. Ensure employees are trained to maximise flexibility within the site.
4. Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
5. Motivate and drive the team to ensure optimum performance.
6. Promote a professional image to customers, both internal and external.
7. Identification, investigation and solving of problems.
8. Other Reporting requirements.
9. Effective Performance management of team members including all HR related tasks.
10. Present briefings to team members ensuring opportunity for feedback and understanding.
11. Other General duties as delegated by the Shift Manager.
12. Champion Health and Safety standards within the workplace.
13. Champion and implement change.
14. Continuous focus on employee engagement including diversity and inclusion in the workplace.
15. Promote CSR within the workplace.
Knowledge, skills and experience required:
16. Time Management skills; organisational skills; operational knowledge and experience
17. Ability to meet team/shift targets and deadlines
18. Customer Service skills and experience
19. Leadership and people management skills
20. Flexible approach to work
21. Conducting interviews, investigations and performance reviews including providing feedback
22. Proven ability to lead and motivate a team
23. Demonstrate a willingness to embrace change
24. Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment
What we offer you
We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:
25. Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
26. Group life assurance 4 x salary.
27. VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
28. Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
29. Robust Learning and Development team and opportunities for career progression.
30. Performance based yearly bonus (grade dependant).
31. One day paid volunteering opportunity each year.
32. Mentorship programmes.
33. Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
34. Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
35. Access to Zurich's Virtual GP service.
36. Charles Cameron - free access to independent mortgage advice.
Our culture
Continue the conversation
If you require any reasonable adjustments throughout the recruitment process, please let us know.