Triage / Administrative Officer
Initial salary between £27,423 and £29,932 per annum – plus cost‑of‑living increase.
Based at King Court Council Offices, Kings Lynn.
Role summary: You will be the first point of contact for people approaching the council for housing advice or homelessness support. You will assess initial presentations, gather essential information and ensure residents receive the right support quickly and sensitively.
Responsibilities include:
* Conduct initial interviews, assess risk, and triage enquiries.
* Manage the Housing Needs Duty inbox.
* Support Housing Options Officers.
* Perform key administrative tasks across Housing Options and Homechoice, e.g., processing invoices, maintaining records, assisting with applications, booking temporary accommodation, collating documents, and supporting statutory processes including FOI requests.
Qualifications & skills:
* Strong communication skills, empathy, resilience, and ability to work confidently in sensitive or emotionally charged situations.
* Excellent IT skills, a methodical approach, and the confidence to prioritise and problem‑solve independently.
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