Sales & Service Support Administrator (FTC 12 months) at Vital Healthcare
How you’ll power our business as a Sales and Service Support Administrator
Reporting to the Consumer Support Team Manager, you will oversee the day‑to‑day DCH Bulk Administrative processes.
At Flogas, we are working towards delivering 100% renewable energy to our customers by 2040. We are already supporting customers to reduce their carbon emissions by helping them switch from oil to gas and developing offerings for heat pumps, solar panels, and new bio‑fuels and renewable gases. Join us and help us do energy right for the future.
Here’s What You’ll Be Doing
* Process all Domestic and Metered Tank Transfer paperwork for incoming and outgoing switches
* Process New Installation paperwork for the Domestic and Metered customer base
* Process all Domestic and Metered Change of Ownership, including updating accounts and sending new agreements
* Process Domestic and Metered Contract returns and update customers’ accounts accordingly
* Raise invoices and credits for customers within agreed limits
* Process orders for Managed Customers to include Key accounts and Home Parks
What We’ll Need From You
* Good computer skills including MS Outlook, Word & Excel
* Accurate with attention to detail
* Excellent customer service skills
* Experience dealing with a high volume of customer accounts and call volume
* Excellent telephone manner
* Ability to demonstrate numeracy and literacy skills
* Excellent organisation and time management skills
* Ability to make decisions within designated agreed levels of authority
* Ability to manage complex products, systems and customers
* Able to work under pressure and adapt and remain efficient in a dynamic work environment
This role is on a FTC for 12 months.
What You’ll Get From Us
* Discretionary Bonus
* Enhanced Pension Scheme
* Life Assurance
* EAP (Employee Assistance Plan)
* Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
* Extensive discounts from loved brands and major retailers
* 25 holidays + bank holidays with 1 additional volunteering day (pro‑rated based on contracted hours)
* Enhanced Family Friendly Leave
Flogas: Powered by people
We do energy right by hundreds of thousands of customers across Britain. Powered by people, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG). We’re investing heavily in new infrastructure and innovations to deliver 100% renewable energy by 2040, offering a rewarding career.
Doing right by everyone
People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all, regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Hospitals and Health Care
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