Overview
Join to apply for the Supervisor, Warehouse role at DSV - Global Transport and Logistics.
At DSV we're building the world’s leading logistics and transport network. We’re looking for new talent to join us. This role is based in Stoke on Trent and involves working with and supporting the Warehouse Shift to deliver/exceed contractual customer KPI’s within the warehouse, while driving health & safety and best practice in the operational environment.
Responsibilities
* Responsible for the operation of the Warehouse function. Support the Management Team with the day-to-day operation of the warehouse, leading a team of operators to achieve business targets.
* Provide line management to the team, coordinating workloads and ensuring delivery of targets.
* Monitor issues and ensure production targets, KPIs and quality standards are achieved to meet customer requirements.
* Develop the team by focusing on individual performance and safety, driving progression within DSV.
* Day-to-day responsibility for running the contract in a customer service capacity.
* Meet the customer’s operational requirements and ensure deliveries are made on time in full.
* Provide first line support for customers and DSV to proactively handle issues.
* Support colleagues across departments to provide enhanced service while promoting DSV best practices.
* Complete and maintain location KPIs and customer invoicing processes.
* Be responsible for the running of the contract in a customer service capacity and for associated administration where applicable.
Skills and Competencies
* Good communication and organisational skills with effective time management.
* Ability to manage time effectively, attention to detail and IT literacy (Microsoft Office).
* Problem solving and a willingness to learn; understanding of CargoWrite is desirable, with training available.
Qualifications and Experience
* Experience in warehouse operations and people management is preferred.
* Ability to work to customer service-focused KPIs and safety standards.
What can we offer you?
* Competitive salary package and the opportunity to be part of a driven and successful company with a large global presence.
* Access to a range of employee benefits, including enhanced annual leave, salary sacrifice schemes, wellbeing apps, life insurance, and more.
* Participation in sustainability initiatives and company values aligned with growth and development.
Notes
DSV does not accept CV details from Recruitment Agencies unless DSV has engaged directly regarding the role requirements. If you are a Recruitment Agency, please contact ukiercruitment@dsv.com to discuss.
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