Thursby Surgery is looking to expand it's team so we are looking for two Medical Receptionists to join our Thursby Surgery and our new Branch Surgery, Daneshouse.
The roles are for 25 hours per week over 5 days (Monday - Friday) on a shift pattern of alternatate earlies (07.The successful candidates will receive, assist and direct patients in accessing the appropriate services or healthcare professional in a courteous & efficient manner.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Excitingopportunity to join an innovative, forward thinking Practice to become anintegral part of a diverse clinical team delivering care to our 8,600registered patients.
ThursbySurgery is based on two sites approximately 1 mile apart and our clinical teamcurrently includes GPs, Advanced Nurses Practitioners, a Practice Pharmacy Technician, Practice Paramedic, Practice Nurses, Nurse Degree Apprentices, GPS's, Trainee Nurse Associate and Phlebotomists. There isa strong team atmosphere and a focus on continuous development throughout thesurgery.
Wework as part of a Primary Care Network which provides health care for apopulation of 60k, we have developed close relationships with the Community andvoluntary sector providers and we hold regular MDT meetings that are at theheart of collaborative working.
Reception Duties
Implement office procedures and work in accordance with written protocols
Process appointment requests for appointments from patients by telephone and in person.
Use EMIS Web Clinical System to process requests for appointments and visits
Act as a care navigator in directing callers to the appropriate healthcare professional.
Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
Receive and make telephone calls as required. Registrations of new patients computer data entry and medical records.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
Process patients changes of address computer data and medical records
Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.
Ensure a working knowledge of telephone system during and after hours
Respond to all requests and queries from patients, team members and associated healthcare agencies
Ensure building security have thorough knowledge of doors/windows/alarm
Input and extract patient information to and from the EMIS Web Clinical System as required.
Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
Have working knowledge of telephone system, during and after hours
Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter
Be able to cover all reception positions as necessary to meet the needs of the practice
Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions for which developed appropriate training will be provided.
A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings over both sites.
All Staff are expected to attend mandatory training and meetings as required
Reception Duties
Implement office procedures and work in accordance with written protocols
Process appointment requests for appointments from patients by telephone and in person.
Use EMIS Web Clinical System to process requests for appointments and visits
Act as a care navigator in directing callers to the appropriate healthcare professional.
Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
Receive and make telephone calls as required. Registrations of new patients computer data entry and medical records.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
Process patients changes of address computer data and medical records
Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts.
Ensure a working knowledge of telephone system during and after hours
Respond to all requests and queries from patients, team members and associated healthcare agencies
Ensure building security have thorough knowledge of doors/windows/alarm
Input and extract patient information to and from the EMIS Web Clinical System as required.
Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
Have working knowledge of telephone system, during and after hours
Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter
Be able to cover all reception positions as necessary to meet the needs of the practice
Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions for which developed appropriate training will be provided.
A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings over both sites.
All Staff are expected to attend mandatory training and meetings as required
GCSE Mathematics and English (Grade C and above)
Experience of work in a healthcare setting.
Computer literate, use of Microsoft packages, email and the internet.
Adaptable and Flexible
Self-motivated with the ability to work without direct supervision.
Knowledge of medical terminology
Awareness/experience of the EMIS Web clinical system.
GCSE Mathematics and English (Grade C and above)
Experience of work in a healthcare setting.
Computer literate, use of Microsoft packages, email and the internet.
Adaptable and Flexible
Self-motivated with the ability to work without direct supervision.
Knowledge of medical terminology
Awareness/experience of the EMIS Web clinical system.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Thursby Surgery
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