POSITION Accommodation Support Assistant LOCATION Foyle Womens Aid: Derry/Londonderry SALARY £22,222 pa HOURSOFWORK PartTimePost Morning, Evening and Weekend work will be required on a monthly rota basis to ensure the continued running of the service. Travel: working and travel to both oflocations in Derry/Londonderry will be required to fulfil the demands of the post JOB PURPOSE To provide a safe, clean and welcoming environment for clients, staff and users of the Foyle Womens Aid Centre and residential accommodation, reflecting the ethos of Foyle Womens Aid in all interactions with members of the public visiting or telephoning the Centre. Key Responsibilities: Working in a supportive role: Work in a supportive role with vulnerable families. Promote and develop a relaxing and positive environment in the FWA residential accommodation for the families living there. Ensure the preparation of the FWA Centre accommodation for the arrival and departure of new clients. Completeinventorychecklistsoneachaccommodationunitpriortoand after it has been occupied and ensure that appliances are in working order. Prepare conference rooms and set up for meetings, courses and events as appropriate. Admission & Exits Record and distribute incoming post. Distribute Welcome Packs to new residents. WelcomeresidentsintoFWAaccommodation,showingthemthelayout; how equipment is operated; providing a Welcome Pack; explaining the licenceagreement,rulesandregulations;andhowtoreportanyissuesor concerns. Encourage womens participation in all aspects of the day-to-day activities provided by FWA. Work closely with and assist the Support Services Team in identifying and responding to the needs of families by: Giving practical support and assistance to women and children moving into FWA accommodation. Providing general information to women living in the residential accommodation,clientsatreceptionandthosewhomayphonein. Inform relevant staff when women and children are leaving the residential accommodation. Assist clients who are moving out of our accommodation and complete all exit paperwork. Accurately maintain the records for the monitoring of information as required. Perform any other clerical duties as appropriate Health & Safety Conduct Health& Safety checks in the client accommodation units to ensure that regulations are being adhered to. Conduct risk assessments with new residents, and regularly audit/check health and safety within the premises. Carry out weekly health and safety checklist/risk assessments, fire drills and other checks. Keep accurate and up-to-date records of all risk assessments and other checks. Grounds Maintenance: Report any maintenance issues and health and safety issues arising to the Maintenance Officer, and ensure that logbook/database is accurate and kept up to date. In compliance with FWA Health & Safety Policy, both staff and residents arecollectivelyandindividuallyresponsibleforthehealthandhygienein the residential accommodation. Ensure the Health & Safety Policies and Procedures and regulations are adhered to at all times, and that awareness of these issues is raised within the workplace, as appropriate. Public Relations Ensure that your conduct contributes to maintaining good public relations between FWA and other agencies/stakeholders. Confidentiality/Data Protection Adhere to the FWA Confidentiality and the Data Protection Policies and Procedures at all times, with a client-centred approach. Supervision and Training Be aware of your own training needs and attend relevant training courses in consultation with your Line Manager. Prepare for and positively contribute to your Performance Development Reviews (PDRs), and attend regular supervision sessions as required. Any Other Tasks Adhere to FWA policies and procedures at all times. Provide verbal and written reports as requested. Prepareforandregularlyattendteammeetingsandotherlocal meetings as required. The provision of administrative support to the organisation. The job description is intended to indicate the broad range of responsibilities and requirements of the post and is neither exhaustive nor prescriptive. The post-holder is therefore expected to undertake any other duties as may be reasonably required. Self-help is important in the philosophy of Womens Aid. All staff will work towards promoting the principles of self-help by creating an environment which encourages women to support each other and allows learning through sharing experiences. Criteria Education & Qualifications ESSENTIAL At least an NVQ Level 2 or equivalent in a relevant discipline Experience DESIRABLE Demonstrateexperienceinthefollowing: At least 1 years relevant experience in working with vulnerable adults. Experienceofworkinginaresidentialsettingwouldbe advantage however full training will be provided. ConductingHealthandSafetychecks. Knowledge and Skills ESSENTIAL CompetenceinMSOfficeandreport-writing. Possess goodorganisationalandadministrativeskills. Personal Attributes ESSENTIAL Anabilitytoworkflexiblyaspartofateamandtotakeresponsibilityfor ownworkwithsupervision. Excellentcommunicationandinterpersonalskills. Capacitytohandlepressureandtobeadaptabletochangingdemands. Betrustworthyandactwithintegrity. Other Requirements ESSENTIAL Possessafulldrivinglicenceanduseofacarforbusinesspurposes. Complete and pass the Enhanced Access NI Check. Work evenings and weekends on a monthly basis as part of the rota. Travel: working and travel across two sites within Derry/Londonderry will be required to fulfil the demands of the post. How to Apply Application Form Only CVs will not be accepted For APPLICATION FORM please visit our website by clicking Apply below. Deadline for applications: Friday21stNovember2025at12noon. Why work with us Pension Employer Pension Contribution 8% Health Insurance Enrolment in FWA Private Medical Insurance Policy Wellbeing Program Inspire Employee Assistance Program Holidays 25 Days Holiday paid plus bank holidays. Additional holidays for length of service Team Working with a team of people who are passionate and dedicated to supporting victims of DASV, while enjoying staff days out, FWA events, and meaningful activities that make a real difference. Training Ongoing training and access to Continuing Professional Development Career opportunity This is more than a roleits a chance to grow, to be part of something bigger, and to know that every day, your work is making a real impact Free Parking