Clerical Officer
NHS AfC: Band 2
We are looking for a friendly, organised Clerical Officer to join the Pulmonary Vascular Disease Unit, a national centre of excellence based at the Royal Hallamshire Hospital. You’ll play an important role in keeping the service running smoothly by supporting patients, clinicians and the wider Respiratory Medicine team. From welcoming patients at reception to helping prepare clinics and admissions, you’ll be a key point of contact for those using the service and an essential part of the daily operations of a busy specialist department. This is a varied and rewarding role where no two days are the same, and where your contribution directly helps us deliver a safe, efficient and high‑quality service.
Main duties of the job
The successful candidate will support the day‑to‑day running of the Pulmonary Vascular Disease Unit by carrying out essential clerical tasks that keep clinics, admissions and ward activity organised. This includes welcoming patients, handling telephone enquiries, preparing and maintaining medical notes, and ensuring patient information is recorded accurately on hospital systems. They will help coordinate appointments, transport and follow‑up arrangements, and work closely with nursing and medical staff to support patient flow and timely investigations.
Alongside general office duties such as managing post, filing and producing patient information packs, the successful candidate will provide cross‑cover for colleagues and contribute to improving administrative processes within the department. They will work in line with Trust policies at all times, maintain confidentiality, and uphold the Trust’s values in their daily work.
Skills and Knowledge
* Understanding of data protection issues and the ability to maintain confidentiality
* Excellent communication skills, with ability to deal with staff at all levels.
* Displays use of initiative with effective organisational skill
* Ability to prioritise and work to strict/conflicting deadlines
* On‑going commitment to personal development
Further Training
* Knowledge of / experience of using information and/or customer service systems.
* Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
* Previous experience Infoflex / 59R Software
* Previous experience of PAS / Infoflex / SystmOne (area specific software)
Experience
* Experience of working within an office environment
* Experience of working in a public facing role.
* Relevant experience within the NHS
Education and Qualifications
* GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
* NVQ Level II in Business Administration / Customer Service / IT
EEO Statement
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
#J-18808-Ljbffr