Salary: £39,702 to £47,000 Subject to Experience.
Contract Type: Full Time Permanent
Location: Gatwick / Hybrid
Visa: This does not currently support visa sponsorship
Vetting Status : CTC: For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role t his will need to be 3 years.
For more information on CTC and SC clearance please visit - Vetting explained - GOV.UK (
Please include a cover letter with your application
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role:
Remotely Piloted Aircraft Systems have become ubiquitous, and we’re just starting to explore their application in modern society. As this emerging industry begins to flourish, the CAA must be there to support its growth and ensure its continuing safety.
In 2019 we launched the Drone and Model Aircraft Registration and Education Service (DMARES). Functionally, DMARES is a cloud-based portal that anyone operating a drone in the UK, personally or commercially, that weighs over 250g must register on.
DMARES has exceeded all expectations and has seen incredible demand for its services. This demand highlights the necessity of this service and we at the CAA are committed to ensuring that our systems provide the best experience for our customers.
We are looking for a Systems Owner or Analyst to join the Future Safety product team.
The role will support the RPAS Product Owner in the coordination, development, configuration, maintenance, operation, and the ongoing administration of the Azure cloud-based system.
Outline of Key Accountabilities are:
* regularly review & analyse data from the system and use it to define and deliver CAA wide improvements as well as produce reports / other publications.
* ensure that the DMARES system, associated business processes and related procedures adhere to organisational processes, policies, and guidelines.
* ensuring the solutions and teams comply with relevant administration requirements and governance processes.
* Manage the daily administration of RPAS systems.
* Ensure that the system reflects our business processes, presents an integrated solution and that the appropriate security and controls are in place and safeguarded.
* Accurately analyse and document business requirements that will clearly define their type, including functional or non-functional, User Stories and Acceptance Criteria.
* Supporting the Test Team in developing testable criteria.
* Baseline current-state processes and design potential future-state processes
* Ensure that legislation, policy, and written guidance are clearly identified and developed
* Leading any consultation, negotiation and coordination activity on Product related issues.
* Collaborate with and obtain feedback from system customers to ensure that the CAA is capturing the voice of the customer and that any insights gained are translated into meaningful and impactful system features and capabilities.
* Partner with internal colleagues and 3rd party Service Support providers to ensure that errors and system performance issues are raised and resolved in a timely way for optimum system performance.
* Ensure that the release process is managed effectively.
* Facilitate, coordinate and coach Agile Scrum processes and ensure are coached on agile Scrum processes principles and practices.
* Ensure the team works collaboratively and efficiently to deliver high-quality products.
* Support the team in resolving issues and challenges that may arise due to upgrades, releases, fixes and enhancements.
* Facilitate effective end user support to ensure adoption and ease of use.
* Provide the expertise and point of contact for any escalation issues, be the Subject Matter Expert for the system in various internal and external user groups.
* Work with RPAS Unit and other business colleagues to collate business requirements and create change requests, to deliver continuous improvement through system optimisation and to help build and maintain the internal improvements roadmap.
* Lead on the creation and delivery of training material and guidance for colleagues that simplifies use and enhances knowledge of the system and associated processes.
* Manage data integrity issues raised through reporting and other avenues such as duplicate or incorrect data.
About You.
Ideally you will be an Experienced Systems Owner, Business Analyst, Systems Analyst, Systems Support Analyst, Business Analyst, Service Owner, Product Owner, or Product Manager, with a background in working with cloud-based systems, Azure or AWS.
Essential Criteria
* Confidentially engage, influence with authority, collaborate and communicate to senior level and across a wide technical and business audience.
* Attention to detail and accuracy particularly in the written form to produce and create documentation such as SOP manuals, workbook updates and support tickets.
* Able to identify techniques and opportunities to resolve issues and challenges constructively.
* Can demonstrate previous experience of working with a broad set of stakeholders
* Have an advanced level of Excel or basic Power BI concepts.
* Able to collate reports, undertake process mapping and provision of analysis in a variety of formats.
* Understanding and experience of integration concepts and tools, along with requirements gathering.
* Experience working with project management tools such as Azure DevOps
Desirable Criteria
* Knowledge or experience of drones
* Aviation or aerospace knowledge
* Regulatory knowledge
Relocation & Property: The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations. We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers. We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028
Inclusive Recruitment: We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know.
Working With Us: We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us. We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance. We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!
Our Values: Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here
Closing Date: 31 Aug 2025
Interview Date: 8/9/10 Sept 2025 via MS Teams
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.