Job Description
About KEF
With over 65 years of innovation and audio expertise, KEF is a UK-founded premium audio brand renowned for designing high-performance wireless and traditional HiFi speakers, subwoofers and headphones. Known for pushing the boundaries of sound engineering, KEF combines cutting-edge technology with elegant design to create exceptional listening experiences. KEF products are distributed globally and have received numerous international awards for sound quality, design and innovation.
About the Role
This role requires a professional individual who can provide dedicated customer and administration support to the European Sales and Service Team. Sales orders are to be processed in line with company procedure and with a focus on excellent customer care. As the main point of contact for all Sales & Service Administration support for the UK and Europe business, we are looking for an applicant who can assist our commercial retail partners at every interaction point and become a central contact for information on country-specific activity. The person in this role would be expected to stay up to date with new products and features to assist with any enquiries.
***This role is a office based at Maidstone site***
Responsibilities
* Processing orders from retail partners, Country & Sales Managers and online transactions.
* Day-to-day maintenance of customer accounts.
* Working with team members to resolve product or service issues with exceptional customer care.
* Liaising and effectively communicating with various parties to deliver a seamless customer experience throughout every contact point with the company.
* Working with business partners to arrange collections, returns, deliveries, and answer order queries.
* Coordinating with Internal and External Warehouses for stock movements and replenishment.
Qualifications & Required Skills
* Computer literate – MS Office / CRM systems with the ability to adapt to new systems and applications is essential.
* Exceptional problem-solving skills with a key focus on the customer’s needs
* Fluent in English and/or other European language
* Able to meet tight deadlines and prioritise workload whilst working in a fast-paced environment – excellent organisational skills are essential
* 3 - 5 years’ experience in a similar role
* A natural flair for communicating and engaging with customers and colleagues with a good telephone manner
* Team player with a ‘can do’ attitude
* Enthusiastic and open to new challenges and ideas
* Passion for audio and enthusiasm for KEF’s brand values.
For more company and role details, please visit our website at https://uk.kef.com/.
Please send your full CV with current and expected salary by clicking "Apply".
KEF is an equal opportunity employer. All qualified applicants are considered without regard to race, sex, age, religion, sexual orientation, gender identity, national origin, status, or disability. Personal data will be kept confidential and used solely for recruitment. Application data will be retained for 12 months then destroyed.