National Income Service Income Recovery Officer
We welcome applications from individuals of any background who want to make a real, positive contribution to protecting the environment.
The National Income Service (NIS) sends over 100,000 invoices to customers and brings approximately £400m of regulatory charges and fees income into the EA. NIS is the single point of contact for income, focusing on billing and debt activities across the organisation. We are looking for two motivated G3 Income Recovery Officers within the National Income Service Business Improvement Team. The role is up to 12 months, part of a dispersed team, and works with colleagues across the country.
Primary objective: maximise income recovery. Successful candidates will be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The role requires the ability to build and maintain strong relationships, focus on quality, performance and innovation, and be resilient and flexible in prioritising a varied workload.
Responding to incidents is a central part of what we do. You may need to have an incident role and be available to respond to incidents. This may attract an additional payment and full training is given.
* Great communication and interpersonal skills, able to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data, translating evidence into actionable steps.
* Confidence sharing findings, themes and trends via written and verbal communication formats.
* Resilient and able to flex plans to manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and embracing new and innovative ideas.
* Comfortable managing own workload as part of a dispersed team.
Contact and additional information: The National Income Service base location is flexible (subject to local facilities agreement). This is a full‑time post; we welcome applications from those working part‑time or flexible hours. Travel to other Environment Agency offices or meeting venues may occasionally be required. Interviews are expected to take place via Teams W/C 8th December. For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Length of contract: Up to 12 months.
We are fully committed to a diverse and inclusive workforce. We welcome flexible working patterns for all vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability. The Environment Agency is a Non‑Departmental Public Body; for more information on supplier engagement, visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier.
Artificial intelligence can be a useful tool to support your application, but all examples and statements must be truthful, factually accurate and taken directly from your own experience.
#J-18808-Ljbffr