3rd Line Cloud Engineer
Basingstoke - 5 Days Customer Site
Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.
Your role will involve:
We are looking for a 3rd Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:
1. Responding to escalations from 2nd Line Daily checks
2. Extensive work with VMware products
3. Carrying out a readiness assessment for new releases entering service from the Engineering Team
4. Producing and maintaining documentation such as (Work Instructions and Patching Schedules).
5. Lifecycle management of the products we support, to ensure that they are not obsolete and supportable by their vendors.
The applicant must be eligible and willing to go through high level UK government security clearance
Key skills and experience:
6. VMware Stack (vCenter, ESXi, NSX, VCF)
7. Horizon VDI
8. Windows environment (AD, DNS, SQL, SCOM)
9. Physical Networking
10. Critical thinking and problem-solving skills
11. The ability to take on Technical Leadership activities
Your transferable skills and experience:
12. Significant VMware experience
13. Cloud Administration (. Broadcom: vCloud Director)
14. Event Management Tooling (. SCOM, Aria Operations)
15. Automation & Scripting (. PowerShell)
16. Server Administration (. Microsoft Windows Server)
17. Software Distribution (. MECM)
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP