Are you a tech-savvy problem solver who thrives on delivering world-class service? Do you want to join a company that is not just "well-known" but genuinely respected as a leader in its field?
Our client, a highly regarded and long-established software platform based in Stoke-on-Trent, is looking for a Software Customer Support Specialist to join their growing team. This isn't just a "helpdesk" role; it's an opportunity to become a product expert and a vital link between a prestigious brand and its loyal user base.
The Role Working within a collaborative and high-energy environment, you will be the first point of contact for users navigating a complex, high-performance software suite. You won't just be following scripts—you'll be investigating technical queries, troubleshooting bugs, and providing bespoke solutions.
Key Responsibilities:
* Technical Troubleshooting: Diagnosing and resolving software issues via phone, email, and live chat.
* Customer Advocacy: Acting as the "voice of the customer" by providing feedback to the development and product teams.
* Relationship Management: Building rapport with long-standing clients to ensure they are getting maximum value from the platform.
* Documentation: Creating and updating knowledge-base articles to empower users.
About You You are likely a natural "tinkerer" who enjoys deconstructing problems to find out how things work. You pride yo...