Confidential
Confidential
Confidential
Position details
Job title
Professional Services Engineer – Microsoft Cloud Security Consultancy Team
Reports to
Microsoft Cloud Security Practice Lead
Division
Phoenix Software
Department
IT Services
Job description
As part of the Microsoft Cloud Consultancy Team a Professional Services Engineer will be responsible for undergoing extensive technical training in adherence with a defined onboarding plan.
Successful candidates should expect to spend significant periods of time collaborating with senior practice members to broaden their understanding of security technologies.
Following successful completion of the onboarding program candidates will be responsible for executing technical deliverables for customer projects and providing them with competent technical guidance ensuring exceptional customer satisfaction and quality of work.
Key responsibilities
Core Responsibilities
* Leading the implementation of agreed upon technical designs
* Diagnosing and fixing technical challenges for our customers
* Gain foundational understanding of all products and solutions offered across the team in its entirety
* Generating post-delivery documents
* Working closely with our project management team, ensuring project milestones and deadlines are met
Post-development:
* Opportunity to progress into a Technical Consultant role within the Microsoft Cloud Security Practice.
Competencies
* Excellent communication skills
* Technical writing skills
* Customer focused mindset
* Positive attitude and a desire for continuous improvement
* Reliable, resilient and adaptable
* Strong problem-solving skills
Qualificationsand experience
Educational qualifications:
N/A
Professional qualifications
Desirable:
* Microsoft 365 Certified: Administrator Expert – MS-102
* Microsoft Certified: Azure Fundamentals – AZ-900
* Microsoft Certified: M365 Fundamentals – MS-900
* Microsoft Certified: Security Fundamentals – SC-900
* Microsoft Certified: Security Operations Analyst – SC-200
* Microsoft Certified: Identity and Access Administrator Associate – SC-300
* Microsoft Certified: Information Protection and Compliance Administrator Associate – SC-400
* Microsoft Certified: Azure Security Engineer – AZ-500
* Microsoft 365 Certified: Security Administrator Associate –MS-500
Experience
Required:
* Experience as a Support Analyst/Engineer
* Proven knowledge ofrelated technology solutions:
* Administration of Microsoft online services (Exchange Online, Entra ID, Purview)
* Microsoft Identity with Entra ID services (Cloud/Hybrid Identities)
* Microsoft Identity security services (Conditional Access, PIM, IDP, RBAC)
* Proven experience troubleshooting and resolving technical challenges.
Desirable:
Experience with the following:
* Microsoft Information Protection
* Email Security/Defender for Office
* Experience with managing SIEM solutions
* Experience with managing Endpoint Protection solutions
Version control
Name
Date
Prepared by
Lee Brown
09/07/2024
Updated by
1
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