Are you a skilled hospitality professional with a knack for leadership and a passion for delivering exceptional guest experiences? Foxhills Collection is currently seeking an Assistant Reception Manager to support our front desk team at our prestigious establishment.
Responsibilities
* Supervise and train reception staff to ensure exceptional guest service and adherence to company standards
* Handle guest inquiries, requests, and escalations in a professional and timely manner
* Assist with scheduling, performance evaluations, and other administrative tasks
* Collaborate with other departments to ensure seamless guest experiences
* Contribute to developing and implementing strategies to enhance guest satisfaction and improve operational efficiency
Qualifications
* Previous experience in a supervisory role within the hospitality industry, preferably in front office operations
* Strong leadership, communication, and interpersonal skills
* Excellent customer service and problem‑solving abilities
* Proficiency in hotel management software
* Ability to multitask and work effectively in a fast‑paced environment
* Flexibility to work shifts including evenings, weekends, and holidays
Benefits
* Competitive salary package
* Opportunities for career advancement and professional development
* Staff discounts on accommodations, dining, and other amenities
* A supportive and inclusive work environment
* Employee wellness programs
Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and unparalleled hospitality. Located in Ottershaw, our establishment caters to discerning guests from around the world, offering an unforgettable experience marked by elegance and sophistication.
Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks. This position requires the candidate to prove their right to work in the UK.
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