I am working with my client to recruit an experienced Administration Manager to oversee the smooth running of office operations and support the delivery of exceptional service standards.
As Administration Manager, you will lead the administration team, and play a key role in managing escalated customer queries, improving processes, monitoring KPIs, and providing valuable insights to senior management.
Key Responsibilities
* Handle escalated customer queries and complaints professionally and efficiently
* Develop and maintain customer relationships to encourage loyalty and repeat business
* Oversee daily office operations and ensure compliance with company standards and regulatory requirements
* Monitor performance against KPIs and provide insights to senior management
* Manage office inventory, budgets, and vendor communications
* Plan, implement, and improve administrative processes and procedures
* Recruit, train, and support administrative staff while overseeing team performance
* Maintain effective filing and reporting systems to support the wider organisation
* Prepare and analyse reports to inform operational decisions
* Resolve invoice queries and ensure accurate financial documentation
Candidate Requirements
* Proven experience in a senior administrative or office management role
* Strong leadership and team management skills
* Excellent organisational skills with the ability to prioritise multiple tasks effectively
* Exceptional attention to detail and accuracy
* Proactive, solution-focused, and able to make independent decisions
* Excellent communication and interpersonal skills, with the ability to liaise with colleagues, clients, and external vendors
* Competent in Microsoft Office, with experience of administrative systems and reporting tools
* Experience in process improvement and implementing administrative procedures
The successful candidate will be confident, highly organised, and capable of overseeing multiple administrative processes while leading a team to deliver consistent results.
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