Job Purpose To carry out a predetermined refrigeration case maintenance programme in line SLA and provide supervision support of the regional case maintenance teams. To deliver training to Team Leader and act as Supervisor for area of responsibility. To ensure that statutory obligations are met in the areas of Health and Safety, Hygiene and Trading Standards. Key Accountabilities To represent the company in a professional and competent manner at all time and develop a good working relationships with City and Morrisons colleagues. To ensure refrigeration case maintenance schedules are completed within agreed timescales. To be aware of regulations and codes of practise applicable to the tasks. To notify the company helpdesk of procedural task condition for action by the refrigeration engineer Utilisation of chemicals. To coordinate the activities of other case maintenance team leaders To coordinate administrative tasks for all team leaders for regions To collate feedback sheets at the end of the week and submit these to F Gas Administrator Ensure Case cleans are confirmed with Morrisons service desk To be the primary contact for any operational issues and point of escalation for the teams should any issues arise To complete absence management paperwork To complete appraisals for Case Maintenance Team Leaders To deliver training to the Case Maintenance Team Leaders and Technician within your given area To carry out all tasks assigned within the allotted time period to the satisfaction of the company and client To attend training courses as and where necessary and to ensure personal job skills keep pace with technical and business developments To ensure sign off of completed works by Morrisons To comply with the Health and Safety at Work Act and the company’s Health and Safety Policy at all times Knowledge, Skills and Abilities CRITERIA ESSENTIAL DESIRABLE General Education GCSE standard Professional/Academic/ Vocational Qualifications Supervision of small teams Cleaning background Experience of refrigeration equipment Retail experience Cleaning industry Specific Knowledge Previous supervisory experience PC literate Demonstrated Behaviours Good communication skills (written and verbal) Helpful/professional manner Customer focused Self-motivated A hands-on, can-do and flexible approach to your work is an essential requirement You will be positive in approach, able to work in a dynamic business environment, but above all be committed to the delivery of outstanding customer service. Specialist Requirements Degree of flexibility required. May be required to stay away from home. Current full driving licence