One Stop • Welwyn Garden City • Apply by 08-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Knowing your customers and serving them with passion and pride, providing natural, great service.
2. Encouraging customers to give feedback via the ‘have your say’ survey.
3. Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying the training received to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts to ensure accurate pay.
9. Following security procedures and wearing safety equipment where available to keep everyone safe.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions, explaining your actions to customers.
12. Keeping the store clean, tidy, and organized, with clear aisles.
13. Potentially running shifts in the absence of managers.
14. Following all training to ensure safety and legality.
15. If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We welcome discussions about flexible working arrangements to support your life and commitments.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, vending, and more.
We are proud to be a Disability Leader Level 3 and committed to an inclusive recruitment process. For accessibility support, please click here.
Please Note
Applicants must be above the school leaver’s age. For details, click here.
Benefits
* 10% discount in One Stop
* 10% discount in Tesco & Tesco Cafe (increased to 15% on every 4th week)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans, savings schemes, and more
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