Job Description
Technical Support Specialist - Production Machinery £40,000 - £45,000 + Excellent Benefits Rochdale
Key Responsibilities:
* Trouble shooting and problem solving following a fault or machine break-down at customer site, ensuring equipment is restored to full operational efficiency as quickly as possible
* Become a subject matter expert across the companys product line, providing technical guidance and hands‑on support to Field Service Engineers when they are faced with more complex issues
* Coach and mentor Field Service Engineers and Apprentices in order to improve technical knowledge within the team
* Support with the planning of major projects, upgrades, and installations and provide remote technical input during installations, as required
* Provide technical analysis / reports on parts and machine performance to internal departments within the business
Ideal skills and experience:
* Strong background / qualifications in Electrical Engineering
* Experience working with production machinery, packaging or pharmaceutical industry experience would be a particular advantage but not essential
* Previous experience in a technical support role, either as a Field Service Engineer or similar remote support role
* High attention to detail with strong problem‑solving, trouble shooting and fault diagnosis skills
* Excellent communication and customer service, with the ability to provide clear instructions and technical support remotely / over the phone
Why should I apply?
* Chance to work for a fantastic, international business with a global footprint
* Great opportunities for career growth, training and professional development
* Fantastic company benefits including private health insurance
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