We are looking for a Customs & Duty Coordinator to join our Commercial Finance Team. You will support the Customs Manager to ensure compliance with all Importing & Exporting regulations by preparing documentation, working effectively with key stakeholders, maintaining accurate schedules and ensuring appropriate checks, reconciliations and audits are completed. You will build effective relationships across a wide range of internal teams such as Technical, Purchasing and Logistics and central Finance. In addition, the role will require working regularly with our parent company based in Rheine, Germany as well as external supply chain partners and government agencies. This is a newly created role and we’re looking for someone to help to shape and influence the current ways of working. There will be lots of opportunity to lead on identifying and implementing process improvements. The role will be based at our National Distribution Centre in Portbury, Bristol but travelling to our Head Office in Trowbridge, Wiltshire will be required at least once a month. Hybrid working, up to 2 days per week from home (subject to operational requirements.) Competitive Salary Bonus Benefits apetito is the UK’s leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings. Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness. Wiltshire Farm Foods, our sister company, is the UK’s largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK. Development and ongoing accurate maintenance of various Customs schedules Regular contact with suppliers and customers to obtain supporting information and support attestations Escalation of critical or urgent matters such as border rejections Development of Standard Operating Procedures (SOP’s) Develop and provide understanding of new requirements as and when applicable Manage the classification of goods in adherence to all customs laws and regulations Notification of necessary specification amendments to Product Development team and Supplier Technical Manager Arrange and communicate vet visits at respective apetito sites Supporting the Customs Manager with any ad-hoc requests Essential: Strong administration skills Previous experience in an office administration role High attention to detail Methodical approach to work Able to work effectively with internal and external stakeholders Ability to work to tight timescales Ability to organise and prioritise workload Accurate record keeping Desirable: Experience in a customs/duty compliance role Experience in FMCG business Competitive salary – accredited Living Wage employer 33 days holiday per year, including bank holidays (which are considered a normal working day) Option to purchase up to 5 additional days holiday per year Discretionary annual bonus scheme Pension scheme - employer matched contributions up to 4% Life assurance scheme worth at least 1x annual salary Free meals, snacks and beverages on site Free parking Free turkey or voucher at Christmas apetito perks scheme including salary sacrifice options and retail discounts As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. Learn more about apetito’s commitment to a more sustainable future. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.